Privacy Policy
How we collect, use, and protect your information when you contact us.
Teadfast Plumbing ("we," "us," "our") respects your privacy. This policy explains what information we collect when you call us, text us, or use the contact form on this website, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Contact details you give us โ your name, phone number, email address, service address, and any details about your plumbing problem that you provide through our online form, by phone, or by text.
- Call and message records โ when you call or text, we (and our phone/CRM provider) may keep a record of the conversation, including AI-receptionist call summaries, so we can serve you and follow up.
- Website usage โ basic, privacy-friendly analytics (such as page views and general location) collected by our content-delivery and analytics provider to keep the site fast and secure. We do not use this to identify you personally.
How we use your information
- To answer your enquiry, provide an estimate, and schedule and complete your plumbing service.
- To contact you about your job โ by phone, text, or email โ including appointment reminders and follow-up.
- To keep records of work performed and honour our workmanship guarantee.
- To improve our service and keep this website secure.
Text messages (SMS)
If you give us your mobile number, we may text you about your enquiry or appointment. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. We do not share your mobile number with third parties for their own marketing.
Service providers
We use trusted third-party providers to run our business, and they process your information only on our behalf, acting as our sub-processors under written data-processing terms:
- Our CRM and communications platform (HighLevel / LeadConnector) stores your contact details and manages our calls, texts, forms, and scheduling.
- Our website host (the HighLevel platform) hosts this website, delivered and protected through Cloudflare's global edge network with privacy-friendly traffic analytics.
We do not sell your information
We never sell, rent, or trade your personal information. We share it only with the service providers above (to operate our business) or when required by law.
Cookies
This site uses only essential cookies needed to function and to keep it secure. We do not use advertising or cross-site tracking cookies.
How long we keep it
We keep your information only as long as needed to provide our services, honour warranties, and meet legal or tax obligations, after which it is securely deleted.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or withdraw consent to be contacted. To make a request, contact us using the details below and we will respond within a reasonable time.
Security
We take reasonable administrative and technical measures to protect your information. No method of transmission over the internet is 100% secure, but we work to keep your data safe.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent change.
Contact us
Questions about your privacy or this policy? Call 289-210-4548, or reach us through the contact form on our home page. Teadfast Plumbing, Pinewell, ON.